Nudyess Family loyalty program terms and conditions

§1 General provisions

  1. These Terms and Conditions set out the rules for participation in the "Nudyess Family" loyalty program (hereinafter: Program), in which customers of the Nudyess online store collect points and exchange them for shopping vouchers.
  2. The Organizer of the Program is Nudyess Spółka z ograniczoną odpowiedzialnością, with its registered office in Skarżysko-Kamienna, ul. Działkowa 20, 26-110 Skarżysko-Kamienna, Tax ID (NIP) 6631872824, National Court Register (KRS) 0000652200 (hereinafter: Organizer).
  3. The Program is operated in the online store available at https://nudyess.com (hereinafter: Store).
  4. The Terms and Conditions are available free of charge on the Store's website in a form that allows them to be obtained, reproduced, and saved. The rules of the Program are additionally described on the Nudyess Family page.
  5. Participation in the Program is free and voluntary.
  6. For matters not regulated in these Terms and Conditions, the Store's Terms of Service shall apply.

§2 Definitions

The terms used in these Terms and Conditions shall mean:

  • Participant – a natural person with an Account in the Store who participates in the Program under the terms set out in the Terms and Conditions.
  • Account – a Customer account in the Store, created by registering at https://nudyess.com/account/register.
  • Points – accounting units granted to a Participant for actions indicated in §4 and collected in the Balance. Points are not a means of payment.
  • Balance – the number of Points accumulated on the Participant's Account.
  • Voucher – a one-time discount code for which the Participant exchanges Points in accordance with §6.
  • Order – an order placed by the Participant in the Store after logging into their Account.
  • Customer Profile – the subpage Nudyess Family, where the Participant checks their Balance and exchanges Points.

§3 Conditions of participation

  1. A Participant in the Program may be a natural person with full legal capacity who has created an Account in the Store.
  2. To join the Program, you must create an Account and, before starting participation in the Program, consent to participate in it by clicking the "I agree" button. By giving consent, the Customer confirms that they have read the Terms and Conditions. Without this consent, the Customer does not become a Participant, and Points are not accrued.
  3. The Program is active and Points are accrued when the Participant is logged into their Account.
  4. A Customer who held an Account before the launch of the Program must verify it. To do this, click the Nudyess Family icon in the bottom right corner of the screen, select the "Get points" tab, click "Verify" next to the "Create a Customer account" item, and confirm the Account via the email message sent by the Store. The consent referred to in paragraph 2 is also required from such a Customer before they start participating in the Program. Points will be awarded after successful verification.
  5. A Participant may withdraw from the Program at any time by deleting their Account or sending a message to contact@nudyess.com. Withdrawal results in the loss of unused Points.

§4 Rules for earning Points

  1. The Participant receives Points for the following actions:
    Action Number of Points Notes
    Creating an Account 200 One-time, at start
    Signing up for the Nudyess newsletter 300 One-time
    Following the Nudyess profile on Instagram 300 One-time
    Following the Nudyess profile on TikTok 300 One-time
    Following the Nudyess profile on YouTube 300 One-time
    Providing date of birth 1,000 Awarded on the Participant's birthday
    Placing an Order 1 Point for every 1 PLN of Order value (see point 4) No minimum Order value
    Order of 1,500 PLN value 2,000 Instead of the 1,500 Points accrued standardly
    Review of a purchased product 50 Points after verification of the review
    Review of a purchased product with a photo of the Participant wearing the product 100 in total Points after verification of the review
  2. The Program applies only to prepaid Orders. Points for an Order are awarded only for paid and non-returned Orders.
  3. There is no minimum Order value for which Points are awarded.
  4. Points for an Order are calculated based on the value of products after discounts, excluding delivery costs.
  5. Points are accumulated in the Participant's Account Balance. Each Point is valid for 12 months from the moment it is obtained by the Participant. After this period, the Points expire.
  6. The list of actions rewarded with Points is available on the Program page and in the bottom right corner of the screen after logging into the Account.
  7. Points for following social media profiles are awarded for following the following Organizer profiles: Instagram – instagram.com/nudyess, TikTok – tiktok.com/@nudyess, YouTube – youtube.com/@nudyess. Points for each profile are awarded one-time.

§5 Time limits for awarding Points

  1. Points for an Order are awarded automatically 21 days after the Order delivery date.
  2. Points for creating an Account and signing up for the newsletter are credited within 24 hours.
  3. Points for following the Organizer's social media profiles are credited within 24 hours of performing the action.
  4. Points for a product review are credited after the review is verified by the Organizer.
  5. Points for providing a date of birth are awarded on the Participant's birthday.
  6. Points for verifying an Account created before the Program launch are awarded after the successful completion of the verification referred to in §3 paragraph 4.

§6 Exchanging Points for Vouchers

  1. The Participant may exchange accumulated Points for Vouchers at any time after logging into their Account:
    Reward Required number of Points
    10 PLN discount voucher 500
    20 PLN discount voucher 1,000
    30 PLN discount voucher 1,500
  2. To exchange Points, the Participant logs into their Account, clicks the "Nudyess Family" icon in the bottom right corner of the screen, selects a reward in the "Get reward" tab, and clicks "Use".
  3. After the exchange, the Participant receives an email with the Voucher code to the address assigned to the Account. Upon exchange, the Balance is reduced by the number of Points corresponding to the selected reward.
  4. Points and Vouchers are not a means of payment, and Vouchers cannot be exchanged for cash or transferred to another Participant's Account.
  5. Points collected by the Participant cannot be exchanged for cash, shopping vouchers, or any other forms of compensation, except for the exchange for Vouchers on the terms set out in this paragraph.

§7 Rules for using Vouchers

  1. The Voucher is for one-time use and is valid for 12 months from the date of its generation. After this period, the Voucher expires.
  2. The Voucher can be used for an Order with a minimum value of: 99 PLN – in the case of a 10 PLN discount voucher, 199 PLN – in the case of a 20 PLN discount voucher, 299 PLN – in the case of a 30 PLN discount voucher.
  3. Only one Voucher can be used per Order.
  4. The Voucher cannot be combined with a promotional code.
  5. To use a Voucher, copy the code from the email and paste it into the appropriate field when placing an Order.
  6. The discount resulting from the Voucher is applied to the entire Order.
  7. The Voucher can only be used for prepaid Orders.

§8 Returns vs. Points and Vouchers

  1. In the event of a product return, the Points awarded for that product are deducted from the Participant's Balance.
  2. Points for an Order are awarded after 21 days, and returns can be made within 14 days of the delivery date. In practice, the deduction of Points from the Balance therefore occurs rarely.
  3. Points used for a discount Voucher are not returned to the Participant's Balance in the event of a return of the goods or the Order in which the Voucher was used.
  4. The provisions of the Program do not limit the rights of the Participant who is a consumer resulting from legal regulations, including the right to withdraw from the contract and statutory warranty. The return policy is described on the Returns page.

§9 Notifications

  1. The Participant is informed about every change in their Balance via an email sent to the address assigned to the Account.
  2. The Participant checks their current Balance and available rewards in the Customer Profile after logging into their Account.
  3. The Participant is responsible for providing a valid and current email address.

§10 Personal data protection

  1. The data controller of the Participants' personal data is the Organizer.
  2. Personal data is processed for the purpose of operating the Program, in particular for accruing Points, issuing Vouchers, and contacting the Participant.
  3. Providing a date of birth is voluntary and is used solely for awarding points for a birthday.
  4. Signing up for the newsletter is carried out in accordance with the Privacy Policy.
  5. Detailed information on data processing, including legal grounds, storage periods, and the rights of the Participant, can be found in the Privacy Policy.

§11 Misuse, suspension, and exclusion from the Program

  1. The Participant is obliged to use the Program in accordance with the Terms and Conditions, legal regulations, and good practices.
  2. It is strictly prohibited to create multiple Accounts by the same person in order to repeatedly receive Points for account creation or newsletter signup, and to publish false reviews, reviews that violate the law, or reviews not related to the purchased product.
  3. In the event of a violation of the Terms and Conditions, the Organizer may refuse to award Points, cancel Points or Vouchers obtained in a manner contrary to the Terms and Conditions, and in the case of serious or repeated violations, suspend the Account in the Program or exclude the Participant from it.
  4. The Organizer informs the Participant about the actions taken via email, along with justification. The Participant may present their position by writing to contact@nudyess.com.

§12 Complaints regarding the Program

  1. Complaints regarding the Program, in particular non-accrual or incorrect accrual of Points or the non-functioning of a Voucher, may be submitted by the Participant to the email address contact@nudyess.com.
  2. The notification should contain the email address assigned to the Account, a description of the problem, and, if applicable, the Order number or Voucher code.
  3. The Organizer considers the complaint within 14 days of its receipt and informs the Participant about the decision via email.
  4. Complaints regarding purchased goods are processed according to the rules described on the Complaints page and in the Store's Terms of Service.

§13 Changes to the Terms and Conditions and termination of the Program

  1. The Organizer may change the Terms and Conditions for important reasons, in particular due to changes in legal regulations, technical or organizational changes in the Store, or changes to the Program's offer.
  2. The Organizer informs Participants about changes to the Terms and Conditions via email and on the Program's page at least 14 days in advance. Changes take effect on the date indicated in the announcement.
  3. Changes to the Terms and Conditions do not affect rights acquired before they take effect. Accumulated Points and issued Vouchers retain their value and validity.
  4. A Participant who does not accept the changes may resign from the Program according to the rules set out in §3 paragraph 5.
  5. The Organizer may terminate the Program by informing Participants at least 30 days in advance. During this period, Participants may exchange accumulated Points for Vouchers, which remain valid for the period specified in §7 paragraph 1.

§14 Final provisions

  1. The Program is valid from September 22, 2026.
  2. Polish law applies to the Program.
  3. A Participant who is a consumer may use extrajudicial methods of handling complaints and pursuing claims, including mediation or an arbitration court at the competent provincial inspectorate of the Trade Inspection.
  4. Disputes arising from the Program shall be resolved by courts competent under generally applicable laws.
  5. Contact with the Organizer regarding matters related to the Program: contact@nudyess.com.