We kindly ask you to try on products without makeup or to protect areas that may soil the product.

RETURNS

You have 14 calendar days from the date of receiving your order to notify us of your withdrawal from any product purchased in our online store. Please return the package at your own expense.

The returned product must not show any signs of use and must have all attached tags. 

We will refund you within 14 calendar days of receiving your return.

1. Recommended return process:


 



2. Traditional return process:

  • Complete the return form online and send it to us. 
  • Send the return package at your own expense to our warehouse address:

    Completio “MAGAZYN – NUDYESS”
    Rampa T4 / Dział Zwrotów
    ul. Jędrzejowska 47
    93-636 Łódź


  • We will refund you within 14 days of receiving your return, using the same payment method as was used to pay for the order.


IMPORTANT INFORMATION:

The refund will be issued using the same payment method selected when placing the order. The customer bears the cost of the return shipment and, in the event of a return or partial return of the order, the customer is obliged to return any free gifts if they are not entitled to them in that particular situation. Returns without free gifts will not be considered complete.

PRODUCT EXCHANGES ARE NOT POSSIBLE. PLEASE PLACE A NEW ORDER FOR THE PRODUCT OR SIZE THAT SUITS YOU BETTER.