Returns

We kindly ask you to try on products without makeup or with protection of areas that may expose the product to dirt.

In order to facilitate the entire ordering process, which also includes reporting and sending the return, we encourage you to use the following method for the quickest and easiest return in our online store.

RETURNS

Rules if you wish to make a return:

You have 14 calendar days from the date of receipt of your order to return any product purchased in our online store. The returned item cannot bear any signs of use and should have all attached tags. We will refund your money within 14 calendar days of receiving your return.

1. Return process for users with a Customer account via Convenient Returns:

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2. Traditional returns process for users with a customer account and for cash on delivery orders:

  • Log in to your Customer account , find the order from which you want to return the product(s);
  • Select the product(s) you wish to return and confirm your intention to return;
  • Complete the return form ( PDF ) and attach it to the return shipment to speed up the processing of your return (for cash on delivery orders, the return form is required with a completed bank account number) ;
  • You do not have to use the original plastic wrap, but remember to properly secure the returned items;
  • Send the return shipment at your own expense to our warehouse address:
    Completio "MAGAZINE - NUDYESS"
    T4 Ramp / Returns Department
    Jedrzejowska 47 Street
    93-636 Lodz

3. Return process for users without a customer account and for cash on delivery orders:

  • Complete the return form ( PDF ) and attach it to the return shipment. will speed up the processing of your return (for cash on delivery orders, a return form is required with a completed bank account number) ;
  • Pack the products you want to return. You don't have to use the original plastic wrap, but remember to secure the returned items well;
  • Send the return shipment at your own expense to our warehouse address:
    Completio "MAGAZINE - NUDYESS"
    T4 Ramp / Returns Department
    Jedrzejowska 47 Street
    93-636 Lodz

IMPORTANT INFORMATION:

The refund is made using the same payment method selected when placing the order. The customer is responsible for the return shipping costs, and with the return or partial return of the order, the customer is required to return the freebies if they are not entitled to them in a given situation. Returns without freebies will not be considered complete.

EXCHANGE OF PRODUCTS IS NOT POSSIBLE. PLEASE PLACE A NEW ORDER FOR A PRODUCT OR SIZE THAT FIT BETTER.